The DTV, term by term.

Three lanes qualify. Remote work or freelance income from a non-Thai employer or clients. A recognised Thai cultural activity - Muay Thai, cookery, traditional medicine, sport, festivals, medical treatment - anchored by an acceptance letter from a registered institution. Or a dependent file behind a spouse or parent. The first two lanes both require 500,000 THB held liquid for three months in your own name; dependents ride on the principal's financial test rather than filing their own. Every lane needs a passport valid at least six months beyond your intended entry date, with two blank pages. The seven-question eligibility quiz asks which lane you are on and branches from there, and we reply within 24 hours with what to fix if the answer is no.

No - not since 31 August 2026. From that date a DTV application is only accepted by the Royal Thai embassy or consulate covering your country of citizenship, or a country where you hold documented legal residence: a residence permit, a work permit, a live student visa, or permanent residency. A tourist stamp, a visa exemption entry, a hotel booking or a rental contract on its own does not qualify you at a third-country post. Two documents came in with the rule: a criminal record clearance certificate from your citizenship or residence country, for every applicant, and proof of residence if you file anywhere other than your citizenship country. Applications submitted before 31 August are processed under the old rules, DTVs already issued stay valid for their full five years, and extensions handled inside Thailand are unchanged. Dual nationals may use either passport's post.

The Line ($49): full refund any time before your thread opens - that is, before you have sent a first message and had an answer. Once the first answer is sent, the service is running and is non-refundable. The Review ($99): full refund any time before we open your draft. Once we have begun the audit, no refund. Goodwill exception: if the audit reveals nothing fixable, the $99 is refunded in full. The File ($189 service fee): full refund of the service fee within 48 hours of payment and before document collection has begun. After document collection starts and before submission, the service fee is non-refundable. The government fee is paid on your own card direct to the embassy at the submission step; once charged by the embassy, it is non-refundable by the embassy itself, regardless of outcome. After submission, no service-fee refund either.

If the rejection stems from a defect we should have caught at file preparation, we re-file once at no extra service fee. The government fee for the second filing is yours, again paid on your card direct to the embassy. If the rejection is due to information you supplied that turns out to be false, no refund and no re-file.

Eligibility: within 24 hours. Paperwork: two business days from when we have your raw documents. Your submission on the portal: about fifteen minutes once we hand the file back. Consulate decision: typically two to four weeks. From eligibility check to visa stamp, three to five weeks is the common range. One caveat since 31 August 2026: the criminal record clearance certificate now required of every applicant is issued by your own authorities, not by us, and in some countries it takes several weeks. Request it the day you decide to apply - it is the item most likely to set your timeline.

Almost never, but you can no longer choose which one. The DTV runs through the official e-Visa portal at thaievisa.go.th - you log in yourself once we have prepared the dossier, and the visa is issued electronically. Since 31 August 2026 the file goes to the post covering your citizenship or your documented legal residence, so there is no longer a trip to book in order to reach a friendlier consulate. A small number of posts do ask the applicant to attend in person: when they do, it is to verify documents and confirm the dossier, not to hand over a visa. We confirm the route during preparation and tell you in advance.

Because the government fee does not pass through us. The $189 buys our time on file preparation, consulate routing, and the step-by-step walk-through that gets you through the portal in fifteen minutes. The government fee - $380 to $475 at most consulates, lower from some Asian posts - is charged on your own card direct to the embassy when you submit. We never touch your card, your account, or the embassy fee. What you save versus a $1,500 firm is overhead and opaque pricing, not service quality.

The Line is for applicants who are doing this themselves and keep hitting questions no forum answers straight - seven days of questions about your own file, answered on WhatsApp within three hours. We answer; you do the work. The Review is for applicants who have drafted everything already and want a senior pair of eyes before they submit. We audit, mark up, and hand it back. You submit. The File is for applicants who want us to do the heavy lifting on the dossier - case screening, document assembly, consulate routing, and a step-by-step walk-through. You still submit yourself on the portal, in fifteen minutes, on your own account and card. Ask, audit, prepare - three levels of the same job.

Seven calendar days of questions about your own application, answered on WhatsApp by the operator who prepares these files every week. Not generic guidance - your consulate, your bank statements, your lane, your dates. Send screenshots, PDFs, half-formed questions. Answers land within three hours between 08:00 and 20:00 Paris time, seven days a week; anything arriving after 20:00 is answered first thing the next morning, because we would rather name the boundary than quietly miss a three-hour promise overnight. The window starts from your first message, not from your payment, so nothing burns while you gather your thoughts. What it is not: we do not assemble your dossier, write an audit, or file anything on your behalf under The Line - that is The Review and The File. And since nothing is submitted, no government fee is involved.

Three levels, and we are precise about which is which. Free, for anyone: message us on WhatsApp or email with a general question - 24-hour reply ceiling, weekdays and most weekends, usually faster. Paid, $49: The Line opens a seven-day thread for questions specific to your own file, answered within three hours between 08:00 and 20:00 Paris time. Included with The File: a dedicated WhatsApp thread for the fifteen-minute submission step on thaievisa.go.th, when most things that can go wrong actually go wrong - an upload that bugs out, a payment OTP that does not arrive, a password reset at the worst possible moment. That thread closes once your application is submitted. The Review on its own is email-only by design: at the submission step you are filing yourself without our active involvement, so a real-time line would not change the outcome - though nothing stops you adding The Line alongside it. No chat widget on the site, ever.